PLEASE REVIEW OUR LODGING POLICIES
BEFORE PLACING YOUR REQUEST.
POLICY: A payment of half of the full balance will secure your reservation for your stay, which will be applied towards your
balance. We accept Visa and MasterCard, Money Orders and Certified checks. Any amount over $1,200.00 for payment
requires a credit card authorization form. An imprint of your Visa or MasterCard will be required upon check-in for a
damage deposit. In the event you don?t have a credit card, a cash deposit is required-amount depends on cabins size. $100.00
per bedroom. Imprints will be voided or a check for cash deposits will be mailed within ten (10) days after your departure,
providing there are no damages or missing items. You will be asked to provide a valid driver's for verification of person who
is renting the cabin and showing the responsible party of the cabin.
POLICY: If for any reason you should need to cancel, please call our office with a 60 day notice and
you will only forfeit a $100.00 cancellation fee. Under the 60 day notice you will forfeit the amount paid. If you prepay or
your deposit is over $1,200.00 please fill out and fax the credit card authorization form. We do offer Trip insurance that can
be purchased. Ask a reservationist for more information. Trip Insurance is non refundable once the policy is purchased. Trip
Insurance is mandatory on some holiday weekends. If you fail to call and cancel you will be charged an additional one nights
room rate and forfeit the deposit paid. To prepay, please fill out the credit authorization form. In the event of failure of
appliances, whirlpools, hot tub, central heat and air, any public utilities to include satellite/cable, we will make every effort to
correct the malfunction as soon as possible. Neither the rental company nor the property owners will be obligated to refund in
the event of failure. You are responsible for the entire booking once your reservation has been made and confirmed. There
will be a $20.00 plus tax fee for any changes (change in cabins, dates, and rescheduling) made to your reservation.
Here to View Our Rate Calendar
Here To View Our Holiday / Peak Season Nightly Minimums
PLEASE NOTE : FIREPLACES ARE NOT
IN OPERATION FROM APRIL 1 - OCTOBER 1.
GAS AND WOOD BURNING FIREPLACES WILL BE OPEN FROM OCTOBER 1 - APRIL 1.
Firewood is not supplied
All Fireside Chalets' Cabins
and Chalets are Equipped with
Central Air Conditioning and Heating
Need Driving Directions to Pigeon Forge
? Click Here
Here for a Map to Our Office